Frequently Asked Questions

We know that choosing the right skincare is personal, and choosing it responsibly matters just as much. Below, we have answered the questions our community asks most often about bonnyLeaf, our products, and the values behind everything we do.

What is bonnyLeaf, and how did the brand start?

bonnyLeaf began with a simple personal frustration: struggling to find skincare that was genuinely effective, transparently labelled, and kind to the planet. That experience sparked a mission to create a plant-powered skincare range backed by science and held to strict ethical standards. Today, we are both an own-brand skincare line and a curated multi-brand platform, and every product on our shelves meets the same clean beauty criteria.

Are all bonnyLeaf products vegan and cruelty-free?

Yes. Every own-brand bonnyLeaf product is 100% vegan, meaning it contains no animal-derived ingredients such as beeswax, lanolin, collagen, or carmine. It is also cruelty-free, with no animal testing at any stage of production. These two terms are not interchangeable; a product can be one without the other, so we make sure ours are both.

What does your 4-part sustainability promise actually mean?

Our promise covers four clear commitments. Plant-powered: formulations built around botanicals and naturally derived actives. Vegan & cruelty-free: no animal ingredients or testing, ever. Eco-conscious: sustainably sourced materials and packaging designed to minimise waste. Transparent labelling: every ingredient listed plainly so you know exactly what you are putting on your skin.

Where are bonnyLeaf own-brand products made?

All of our own-brand skincare is formulated and manufactured right here in the UK. This allows us to maintain close oversight of quality and reduces the environmental footprint associated with long-distance shipping of finished goods.

How do you choose the partner brands on your platform?

Every brand we stock must meet bonnyLeaf's clean beauty standards before it appears on our site. We assess ingredient lists, sourcing practices, animal testing policies, and packaging sustainability. If a brand does not align with our values, it does not make the cut, regardless of how popular it may be.

What does "clean beauty" mean at bonnyLeaf, and how can I trust the claim?

In the UK, terms like "clean," "natural," and "eco" have no formal legal definitions in skincare, which means anyone can use them. At bonnyLeaf, we back up the claim with transparent ingredient lists, third-party certifications where applicable, and our own rigorous vetting process. We believe shoppers deserve proof, not just promises, and that is why we prioritise clarity on every product page.

Do you offer free delivery in the UK?

We do. Every UK order ships with free tracked delivery, and there is no minimum spend required. You will receive tracking details by email so you can follow your parcel from our warehouse to your door.

What is the best way to start if I am new to bonnyLeaf?

A great starting point is one of our skincare bundles or gift sets. They typically include a cleanser, a serum or toner, and a moisturiser, giving you a complete foundational routine at a lower commitment than buying each product individually. Bundles are also a brilliant way to discover how our formulations work together on your skin.

How does bonnyLeaf give back?

Every quarter, we donate 10% of our profits to charitable causes. This is built into our business model, not a one-off campaign. When you shop with us, a meaningful portion of that purchase goes toward making a positive impact beyond skincare.

What is your return policy if a product does not suit my skin?

We want you to feel confident trying our products. If something is not right for you, please reach out to our customer care team, and we will walk you through the returns process. We are rated 4.7 out of 5 on Trustpilot, and a big part of that score comes from how we look after our customers when things do not go as expected.